Shipping

As a result of the Canada Post work stoppage, all carriers are experiencing delays across Canada. While we are doing everything possible to ensure your order reaches you promptly, transit times may be longer than usual. Please monitor your shipping confirmation email and carrier tracking information for the most accurate delivery updates.

On December 20 we will resume shipping to PO Boxes in Canada and the US, however, do expect some delays.

We sincerely appreciate your patience and understanding during this time. Thank you for your continued support!

We offer free shipping on all Canada and US orders over $100.

We pride ourselves on the quick handling of your orders, with most in stock items shipping within 1-3 business days. During high volume periods (ie. Holiday Sale, Black Friday) please allow an additional 3-5 business days for your order to ship.

For engravable pieces, please allow a 1-7 business day processing time from the date your order was placed.

Please note that the day(s) your order is packed and shipped is not counted as a day in transit.

We do not ship Saturday, Sundays or Holidays.

Once an order has been placed, we are unable to cancel it or make adjustments. We will always do our best to combine orders where we can.

Domestic Shipping:

All Canadian orders are processed and shipped within 1-3 business days. Around high volume periods (ie. Holiday Sale, Black Friday) please allow an additional 3-5 business days for your order to ship.

Please note our processing times, do not include sale periods, engravable orders or custom orders, like Made-To-Order pieces. The day(s) your order is packed and shipped is not counted as a day in transit.

Canadian Delivery Timelines

*We strive to process your order promptly and ensure it arrives on time. However, delivery timelines are estimates and cannot be guaranteed. Delays may occur, if you live in a rural area or if the carrier experiences unforeseeable issues such as weather conditions, high package volumes, service interruptions and/or events beyond the control of Melanie Auld Jewelry.

LOCATION	DELIVERY TIME	SHIPPING SERVICE
LOCATION	(Business Days)	SHIPPING SERVICE
BC	2-3 Days	Standard (Expedited)
BC	1-2 Days	Express
AB, SK, MB	3-6 Days	Standard (Expedited)
AB, SK, MB	1-3 Days	Express
ON, QC	2-4 Days	Express
NB, NS, PEI	3-4 Days	Express
NL	7-12 Days	Standard (Expedited)
NL	3-7 Days	Express
YT, NT, NU	7-12 Days	Standard (Expedited)
YT, NT, NU	3-7 Days	Express

Orders above $1000 require a signature upon delivery - no exceptions. Please be sure to choose a delivery address where a recipient is able to sign for your parcel.

Shipment tracking can be found in your shipping confirmation email once your order has shipped. It may take up to 48 hours for your tracking number to be activated.

Please note that Canada Post is closed on national, provincial and territorial holidays, with no collection or delivery of mail on these days.

International Shipping: To the USA

All US orders are processed and shipped within 1-3 business days. Around high volume periods (ie. Holiday Sale, Black Friday) please allow an additional 3-5 business days for your order to ship.

USA Delivery Timelines

LOCATION	DELIVERY TIME (Business Days)	SHIPPING SERVICE
Northeast	7-8 Days	USPS Standard
	4-5 Days	USPS Express
	1-2 Days	DHL Express
Southeast	7-9 Days	USPS Standard
	4-5 Days	USPS Express
	1-2 Days	DHL Express
Southwest	7-8 Days	USPS Standard
	4-5 Days	USPS Express
	1-2 Days	DHL Express
Midwest	7-9 Days	USPS Standard
	4-5 Days	USPS Express
	1-2 Days	DHL Express
West Coast	6-7 days	USPS Standard
	4-5 Days	USPS Express
	1-2 Days	DHL Express
U.S Territories + Islands	8-9 Days	USPS Standard
	4-5 Days	USPS Express
	1-2 Days	DHL Express

*Delivery times excludes any additional time spent in customs or if you live in a rural area. If you do live in a rural area, +1 business day will apply for Express orders.

All DHL Express orders require a signature upon delivery – no exceptions. Please be sure to choose a delivery address where a recipient is able to sign for your parcel.

Shipment tracking can be found in your shipping confirmation email once your order has shipped. It may take up to 48 hours for your tracking number to be activated.

Please note, all international packages may be subject to duties and taxes. Melanie Auld Jewelry Ltd. is not responsible for duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

International Shipping: Worldwide (outside of Canada + U.S.)

We ship DHL Express Worldwide for all international orders. These orders are processed and shipped within 1-3 business days. Around high volume periods (ie. Holiday Sale, Black Friday) please allow an additional 3-5 business days for your order to ship.

Worldwide (outside Canada + USA) Delivery Timelines

LOCATION	TRANSIT TIME (Business Days)	SHIPPING SERVICE
Mexico & Europe	2-3 Business Days	DHL Express Worldwide
Asia, AUS, NZ	3-4 Business Days	DHL Express Worldwide
Middle East & Africa	4-5 Business Days	DHL Express Worldwide

*Please note delivery times are not guaranteed and this delivery time may be delayed if you live in a rural area. Timelines do not include any unforeseeable delays from the courier such as weather, high volume, service interruptions, and/or events beyond the control of Melanie Auld Jewelry.

All DHL Express orders require a signature upon delivery – no exceptions. Please be sure to choose a delivery address where a recipient is able to sign for your parcel.

Shipping tracking can be found in your shipping confirmation email once your order has shipped. It may take up to 48 hours for your tracking number to be activated.

Preorder Shipments

Payment is charged immediately at checkout, not when the item ships.

All pre-orders will have an estimated ship date listed. Please note that this ship date is not guaranteed.

If you order a pre-order item with an in-stock item, both items will ship together when the pre-order item becomes available. If you would like your items to ship separately, please email hello@melanieauld.com for further information or please place two separate orders.

Lost Shipments

If you received a delivery notification but it appears your package has not been delivered, don't worry! Often carriers will pre-emptively scan a package as delivered, but it is still en-route. Please wait up to 72 hours and then follow these steps if you have still not received your order.

Check with neighbours (or those with neighbouring mailboxes), your concierge, or community mailbox. This is most often where your package will be.

If you are still unable to locate your package, please email hello@melanieauld.com and our team will file a claim with the shipping carrier. Please note that a resolution can take up to 14 business days.

We are not responsible for lost parcels in the event that an incorrect shipping address was entered.

Please note that delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of melanieauld.com. Such as, but not limited to, interruptions of our transportation systems or the services provided by our carriers, your bank or credit card.

Shipping Protection

MAJ Shipping Protection is provided through Corso. You will see the option for it in on the checkout page before payment. The cost is calculated based on the subtotal amount of your order before taxes and/or any shipping fee.

If you purchased shipping protection insurance at checkout, please file any lost, damage, or stolen parcel claims with Corso HERE. Upon approval of your claim, you will receive a replacement or refund for the purchase price of lost, damaged, or stolen items, excluding any taxes or shipping fees.

Please note that shipping protection fees are non-refundable.

If you run into any delivery issues, please reach out to us at hello@melanieauld.com. We are happy to help!